4 years ago
We took our dog to this groomer for the first time...
We took our dog to this groomer for the first time after someone with the same breed of dog recommended them. The person we spoke to over the phone was great. Troy was friendly, accommodating, and welcoming, but the good stops there. When we arrived for the appointment, the groomer didn't really seem to want to deal with me nor our dog. She was quick and short with answers and told us she would not have time to wash our dog. When we arrived to pick him up, the lady at the front wanted to charge us a different price than quoted. I understand the a change in price, but I did not appreciate her attitude when I mentioned the discrepancy. She also told us our dog was washed, when he wasn't and I was told he wouldn't be washed. After paying, she went back to get our dog and was loudly talking badly about myself, my dog and the price. My husband, myself and another customer could hear them making rude comments about us. I did not like that at all. That is horrible customer service and treatment of people.