BED BUG ALERT!! (See pictures for proof)

BED BUG ALERT!! (See pictures for proof)
I stayed here from February 2, 2019 to February 5, 2019.

1st NIGHT - BED BUGS (1st move): I wake up at about 1am to a bed bug biting me right behind my ear! I didn't realize it at first until I reached behind my ear and felt something moving. I jumped up and noticed a critter moving across the mattress. I immediately grabbed a tissue and killed it (see picture for the dead bed bug). I didn't know what a bed bug was until I searched online and saw that it was identical to what I just killed and that when you kill them it leaves a blood smear. I called management and they moved me right away into another room. They offered to heat treat my clothing and I gave them everything because I did not want to bring any uninvited guest into my home!

2nd NIGHT - PLUMBING ISSUES: Second night in a new room. I went to take a shower and the tub was not draining properly, so I ended my shower early because it was not draining. I contacted management again and they offered to move me again into another room. Unfortunately, they attempted to move me into a nearby room where the bed bugs were found. I learned that bed bugs spread easily via carpeting, bedding, and foot traffic, so I did not want to be on the same floor and run the risk of bringing bed bugs home with me. They eventually moved me into another floor. Going on to second move and having to pack everything up again!

3rd night - PLUMBING ISSUES AGAIN: After a long day, I come back to my room to take a shower and I was just in disbelief! I started taking a shower and the water was not draining again! This time, it was so clogged that I could not finish taking a shower. They called a maintenance tech and he had to remove the drain to get the water to go back down. I had to sit there and wait until they fixed it to finish taking a shower. After that ordeal, I jump into bed to relax after a long day and now the TV was not working! I had to call them again and have another tech come to address the issue with the TV.

Finally, by 1AM, I was able to settle in...so much for a restful and relaxing stay at a hotel!

Overall, I spent most of my time in the hotel dealing with management, worried about bed bugs, taking half showers, and calling for repairs. I was in the middle of interviewing for fellowships and spent most of my time worried about my stay instead of preparing for my interviews.This is simply unacceptable and very disappointing. I did not expect this from a Hilton property. Please don't make the same mistake that I made.

Management rewarded me some points to make up for the issues, but come to find out the points awarded were only good for about a 1 night stay. I called back to attempt to get more points to make up for issues and I spent most of my time arguing with the manager about the points awarded. They finally transferred me to another person and advised that they will ask for a point increase. It is unclear if those points will ever be awarded at this point. I don't think that measures up to the level of inconvenience, mental stress, and health scare that I experienced during my stay. Please don't make the same mistake I did.