Kelli Middleton

Review of Hilton Hotel Fort Worth

While the location is perfect for convenience I wa...

While the location is perfect for convenience I was disappointed with the overall care that goes in to such a beautiful (and expensive) hotel. Even though it is advertised that they are at your service, when you call down for something you get an annoyed response of 'i guess I'll send ____ up to the room'. I guess I'm of the mindset that when someone pays to stay in a nice place you shouldn't feel guilty about requesting service. The hotel is in walking distance to the ft worth convention center so I assume the staff feel that it's ok to be subpar because it's known that they are always at the top for convenience purposes and will always have guests because of it. I expect more when it comes to what should be a first class hotel.