Steven K

Review of HIlton London Paddington

The worst hotel. I stayed for 2 nights in August 2...

The worst hotel. I stayed for 2 nights in August 2019. I guess it was during a hotter than normal period in London but really not that extreme. The problem was that the cooling system for the hotel could not cope with the heat and the room was at 27.8 degrees Celsius 82 degrees Fahrenheit. It got to the hottest point of the day around 10pm to midnight. I tried to inquire if there could be any resolution, management would not return my calls. To make it worse, my room was not cleaned. After having been out of my room all day, from 8am to 4:30, housekeeping arrived at 4:45. I told them I would take some water but I needed to stay in my room for a couple hours to work. A few minutes later the manager of housekeeping called to confirm that I didn t want my room done. The truth is, I would have loved to have my room done while I was out all day but at that point in the day it was no longer feasible. At this hotel they don t value/respect their customers.