Fiona Davis

Review of ServiceMaster Management Servi...

I highly recommend this company. My work takes me ...

I highly recommend this company. My work takes me abroad for extended periods of time. My BFF called me long distance one day to tell me that the neighbors in the flat above had a major break in a water pipe, which, as gravity would have it, all came down in my apartment. Most of all the items in my living and dining room were thoroughly soaked, including my photography, valuable art pieces, oriental rugs, furniture, as well as my newly installed oak floors. A couple of company's were contacted and messages were left with the answering services. My insurance recommended ServiceMaster By Simons. I contacted them and a person picked up the phone on the first ring. That person was Sam Simon. I was half a world away, at least three time zones. I had my work to get back to and panicking had no place in my day. He listened to me, gathered information and then he did exactly what I needed most....he eased my mind. He assured me that everything would be okay, he assured me that he would do everything in his power to save my photography and my artwork. He assured me that when I returned home, it would be exactly as I'd left it. Assurances. He kept his promise. I got to know Sam a bit from our conversations on the phone. Intriguing that prior to ServiceMaster By Simons he'd had a long career as a television producer. Even more intriguing that before that, he was a Social Worker in Illinois. Intriguing and completely understandable. He managed the groups of people working on my home like a film or television producer would and he cared for my welfare like a social worker would. Some hybrid Sam is. Fast forward a few weeks and I returned home. My floors were intact. They didn't need to be replaced because ServiceMaster By Simons saved them using their special drying machines. My furniture was all dry and clean. Sam and his crews put all my walls and ceilings back up and freshly painted them. The only thing missing was my photography and art pieces, but that was because the restoration process was not yet completed. I'm very happy with Sam and his guys (by the way, Sam's crews are the nicest gentlemen you'll want in your home.) I am grateful to you. I'll be leaving again for work soon, but I will add an update when I receive the rest of my art and photography.
Thanks a whole bunch!! Fiona.