I have to start by saying absolutely beautiful hot...

I have to start by saying absolutely beautiful hotel clean rooms and wonderful ambience. But very unfortunately things kind of went down hill from there. With a line of 3 people total waiting to check in and 1 employee working it took almost 20min to check in. Finally in our room we decided to go have a few drink at the bar (that was fairly busy) we sat down at the only open table right by the waitress station waiting almost 30mins for someone to acknowledge us and brought us water. After another 10mins I decide to just go up to the bar and get our 1st round of drinks. Long story short, we sat there and enjoyed 4 rounds of drinks over the next 2 hours and not a single employee asked us for refills of our adult beverages or even bothered to ask if we needed anything at all. When I plan on spending the enormous amount of money like I did for a resort experience I guess I just expect more! Disappointing to say the least.