Jennifer McDonald

Review of Hilton Hotel Fort Worth

Beautiful hotel with lots of history. Pros- it is ...

Beautiful hotel with lots of history. Pros- it is very affordable and puts in the heart of downtown and well within walking distance of many of the well known down town eateries and resturants and very short walk to Sundance square which is a great place to hang out.
Loved our stay as was for a date night but always feel there is room for improvement. First as Hilton honors member I had picked this hotel over Embassy as I love Hilton's digital key app and being able to pick my own room and forego the front desk. I spent several minutes picking out a room that might have a view. On the day of check in at 330 ish no digital key csme to my app. I called hotel . The rep that answered stated very matter of fact ..he was nice but just said that room is not ready. He did not follow it up wth let me check etc. I had to ask so what can we do. He then offered to check w housekeeping and or see about another room. I said anothet room would be fine but could he attempt to get us an outside window. I feel like he hurried me off the phone and didn't really listen. A few minutes later our digital key was delivered to 503. We arrived beautiful, clean room but has inside window overlooking the courtyard...no big deal but i was tiny bit disappointed as i dont think it would have taken much effort on his part but in grand scheme no big deal. Lastly there was a musty smell down our hall ..we were next to laundry so maybe that's why. I did call front desk about a reservation question and went ahead and mentioned this. They offered to have engineering come spray some stuff we declined as our room was mostly fine. Just kind of kills the fancy , clean hotel vibe for a second when you smell it.
We originally were going to stay 2 nights but due to some medical family stuff had to cancel our 2nd night. Front desk was very gracious and even offered us a late check out so we could at least sleep in a little.

So mostly a prefect stay. I admit I have bounced up and down Hilton honors levels diamond to silver so I am little picky. My husband and I do not really get real vacations so we will stay Hiltons as date night and I can be nit picky. I am pretty loyal to Hilton though because their customer service usually prevails. I highly reccomend this hotel and the area.