The room had no a/c. They moved us to another room...

The room had no a/c. They moved us to another room with no a/c. There was a family with kids and a baby in the next room. We got no sleep. They did nothing to reduce the bill. We will probably not go back to the resort. The Lakeside Spa was fantastic, over the top. The Flying V restraunt was world class. Great and friendly staff.