Thosapol Wong

Review of Holiday Inn Express Rotterdam ...

I already pre paid for 2 rooms for 2 nights by IHG...

I already pre paid for 2 rooms for 2 nights by IHG club(it's actually their official member). However, I missed to check-in at the first night because my flight was cancelled from London(Strom Ciara). Then I was there to check-in for the second night as it said in the confirmation email that
Deadline: Guaranteed for late arrival by credit card.
As I already paid for 2 nights and they also have my credit card information and my email. Nonetheless, the hotel is fully booked when I was there. I was asking for my rights about rooms
that should be prepare for me for 2 nights even I missed to show up due to a prepaid. They had cancelled my reservation and didn't even try to contact me before a cancellation.
Thus, I did pay 400 for nothing. The best solution that the reservation manager can gave us at the time was to inform the price per night at the opposite hotel, which is the Hilton hotel. I saw two other guys in front me and behind me had a same problem that they got the confirmation but can not check in due to a fully booking.
What's the proper words for this? Oh I think "thief" should be perfect for them I guess.
If you would like pay around up or less 100 per night in Rotterdam, I would highly recommend to stay away from this hotel.
Best luck for all