Aaron Roths

Review of Eau Claire Ford

I have had my 2014 Focus for 2 years now, and as f...

I have had my 2014 Focus for 2 years now, and as far as buying a new car, I will say never again!!! From day 1, this car has been nothing but problems. 2 months into owning the new car, the leather seam in the backseat came apart leaving a 6 inch gaping hole. Now I could see this happening with wear and tear, but nobody ever sits in the back seat of this car. Now I realize, things are faulty from time to time, so I didn't see a big issue with this. My problem however was the lovely lady who worked in the service depart who had the personality of a rock, and was downright rude to every person within a 5 mile radius of the service counter. I'm not just talking to the customers, but I saw her yelling at co-workers as well I don't see this as acceptable behavior for any position, let alone customer service. Now we move on to the transmission/shifting issues. In the past 2 years, my car has been in for reprogramming of the transmission, as it would shake and shudder horribly going through acceleration. On to the 6th time, I am informed that there is a "fix", which entails a new clutch assembly. This entire process of the transmission has been horrible, which is about the last thing you would expect out of buying a brand new car off the lot. There have been many unpleasant and inconvenient shuttle rides to and from work, including sitting at a factory listening to the shuttle driver argue and curse out the security office for not letting him into the parking lot. Lets just say I've had my share of uneasy interactions. I have owned my fair share of Ford vehicles over the years including an Edge, Taurus, and a Fusion. In my current state with the Focus, I have no trust in the reliability of the vehicle, and my factory warranty is about to expire. Might be time to look elsewhere for a reliable vehicle/dealership.