Heidi Jorgensen

Review of Hilton Hotel Fort Worth

This was my second stay with HFW, the first time i...

This was my second stay with HFW, the first time it was great, super friendly staff, nice room etc., yesterday however was awful. The front desk manager Andrew was short, rude and unhelpful. He treated my friend and I poorly, refused to answer questions and seemed bothered that we were there to check in. I had a couple more questions so I went back down to the main lobby to speak with him, again super short and just overall rude and unhelpful. I asked about upgrading my room (I m aware there s a charge), he stated I couldn t afford it and walked away. I m baffled at this. I certainly hope I never have to book a room at HFW again after this experience.