There have been so many issues with my parents car...

There have been so many issues with my parents car they asked me to take over. Green Ford has used every excuse to not return a phone call that I have ever heard. The Escape was purchased from them. Sadly THOUSANDS of dollars and five visits later the car still leaks oil! The service writer physically hides from father I can't get anyone but the lady whom answers the phone on a phone and that was not a good experience. They seem to be too busy taking advantage of the next person than actually dealing with the customers who already gave them their business. I DO NOT RECOMMEND using this dealership unless you have the time, patience, and money to argue debate. Personally the time to write this was something I didn't have but people need to know....more so those who are retired hard working people who just trust and don't enjoy the silly games of hiding and the harsh ones of watching the retirement go to a dealership.