Anna West

Review of Omni Mount Washington Resort

First, let me say that I love this hotel. It s so...

First, let me say that I love this hotel. It s so special. It s wonderful, historic, elegant, beautiful, and so relaxing. I stayed here many times including in the Princess Room 314. Every time I stayed, there were some minor issues here and there, like loud banging all night in the bathroom or supply closet right next to the room so the staff wakes you up at 6:30 AM, etc. I always stayed at Deluxe queen rooms. This time, we arrived to find our room at 77F. The thermostat was set to Heat. I immediately put it on AC. A few hours later, it was 78F, then 79F. I called the front desk... 5 times. During he last call, I left the phone ring for over 10 mins. No one picked up. I finally walked down. There were two people at front desk and only one guest being assisted. I explained the issue and asked why no one was answering the phone. No explanation was given, just an apology with a smile. The service man came in relatively fast. He said AC is working but may not be adequate to cool down the room fast. He also explain that AC is on only when Fan is on Auto, not when the Fan is on On. There should be some sticker that is out on the AC to explain that.

At 3 AM, the temp was still 79F. At 7AM, the temp was still 79F. It s not pleasant to sleep in a room that is not air conditioned. And certainly, for the price to pay, a working AC is expected in the room.

So, a few things can be improved:

1. Rooms are generally assigned in advance. There is no excuse for cleaning staff to leave thermostat on Heat in the middle of a heat wave. Staff needs to make sure guests come into AC d room and not into a room that is uncomfortable to be in.

2. Someone should be answering the phones so guests don t need to walk all the way to the front desk to ask for bare necessities that are expected when you come to your room. This hotel is not cheap. AC is expected.

3. Basic maintenance should be performed on things that are falling apart. For example, my son scratched his arm on a lose bathroom lock where the metal and bolts were sticking out. It should not be that difficult to fix this!

4. Outdoor pool needs replacement. It s old, falling apart, and over-chlorinated.

5. No internet. Yes, WiFi is available but you don t get internet with that WiFi. It s useless.

I have several other trips booked at this hotel over the fall, winter, and spring. I hope my upcoming experiences will be better than my current stay.