Lucky Luscombe

Review of Hard Rock Hotel Bali

After coming to bali for over 20 years staying man...

After coming to bali for over 20 years staying many great hotels we decided this year to stay in Hard Rock Kuta so our children could enjoy their amazing pool. However due to bad hotel policy, this experience has been extremely frustrating. By eight am every chair around the pool has been claimed by a lonely towel. All day you will find the pool is empty, the chairs are empty and we have no where to sit. Even the cabanas are all booked out with only half occupied. To the general manager, a simple solution, those chairs left vacant for 45min have towels removed so is fair for all guests. Yours sincerely irrate customer