Took my vehicle here for an issue and it took them...

Took my vehicle here for an issue and it took them 3 weeks to get it fixed . There was a lot of your vehicle will be done today, and it wasn t done. Once it was fixed, I drove it around for less than a week before it started acting up again so I took it back in. They found the issue that THEY caused the first time around. I understood they had to wait for a couple major parts which is fine. After a couple more weeks of no contact, I had to keep asking for an update. Eventually, they said it would be done in a Friday. Cue the third Friday afternoon, no contact (a phone call would have been nice). Monday morning, I had to call for an update. Turns out they stripped a Bolt and had to replace it. Figured it would be done Monday afternoon.... no contact about the situation. If it weren t for a Ford warranty I would not have gone here and I don t recommend it to anyone. They don t have a sense or urgency, not a sense of letting their customer know what is happening to their vehicle. If Green Ford is looking for some input... keep in touch with the customers of your service department. Either via email, test, or phone (based on their contact preference). I can understand how long it takes for major work, but not having a clue as to when the work will be done puts a MAJOR strain on your customers life.

An update- after the 2nd fix was put in, my vehicle was still having issues. I took it in to a different area Ford dealer and they have found multiple problems with some of the stuff they did to it at Green (things done poorly or incorrectly) so they are now fixing problems that Green caused.