Amazing service from staff at the front desk espec...

Amazing service from staff at the front desk especially Christa who upgraded our room she was polite and very nice. The hotel is very clean and all the staff are polite and very helpful. The pool area with sauna and steam is brilliant, but the Jacuzzi was not working. Brilliant location for central Birmingham and access onto canal and town. Thank you Hyatt, keep up the good customer service.