Rick Strasser

Review of Concordville Nissan & Subaru

I purchased a 2007 Toyota Prius from this dealer o...

I purchased a 2007 Toyota Prius from this dealer on December 14th. I with cash and trade (no financing) and was told I would receive a DE Title at the DMV when I presented my bill of sale and all other paperwork. Having never purchased a car in this manner before I took them at their word. Of course DMV needs the PA title, which the dealer had not yet gotten. The dealer sold me a vehicle without transferring the title into their name beforehand, creating massive headaches for me. After calling multiple times and being shooed off and sometimes even outright lied to I finally emailed the General Manager of the Dealer Chuck DeSantis. He responded promptly and told me he was on vacation and would get back Monday. He did not call me, and I made contact with him in the afternoon. He opened with "what do you want me to do here?". This was indicative of our entire conversation from here on out. He simply told me they had done nothing illegal and I'd have to deal with the problem. After waiting over a month for any action to be taken they finally got a title. Only nobody called from the dealer to tell me until my salesman (whom is the only person who provided a positive experience) called to notify me that it had been sitting there for "quite a few days". This was supposed to have been over nighted to me as soon it arrived there.

After all this trouble, not once was I ever apologized too for the inconvenience. Not once did anyone ever apologize for selling me a vehicle they did not possess the title too. Not once did anyone exhibit any form of passable customer service through this entire process. I may have been at fault for walking out of the dealer without the title, but their handling of the situation after the fact was absolutely awful.

I would not recommend purchasing a vehicle from this organization if you at all value customer service after shaking hands with your salesman.