Great hotel, very nice staff ! However there is po...

Great hotel, very nice staff ! However there is poor communication... We got a gift for my brother and his wife a week in Cuba as their honeymoon for their weeding. So the travel agent send all the information and told them to make sure they bring their weeding certificate to take advantage of all the services offered to honeymooners. Its true that we got their next day after missing the flight however they got just a normal room. After I went to their reception because we were staying in the other Melia they got the room we booked for them with an ocean view and two days later they got a bottle of champagne and one of rom. After a lot of intervention from a fantastic guy, our Air Canada representative Ormani who really tried to sort everything but in the end the execution was not there....
At the other Melia we were celebrating our wedding anniversary and we've been welcomed with flowers, heart shaped towels, champagne and a beautiful decor of chocolate. Also every day our room was so beautiful arranged, we got chocolates on the pillows, a flower here and there...so I felt really bad that we were getting more of a service than my brother and his wife that were on their honeymoon. After 2 days of the travel agent blaming the hotel staff and the hotel staff blaming the agent we gave up and we arranged a Jeep Safari with Ormani, a live concert that was a tribute to Buena Vista Social Club and then a photo shoot on the beach.
They had great service in all the restaurants, terraces and the shows were really good.
So as a compromise we all agreed to go back to Cuba next year this time we will all go to Melia Varadero and they can visit Havana while we all go again on the Jeep Safari trip that we enjoy every time we go to Cuba.