Josh M

Review of Corwin Automotive

I was promised an approximate time of 2 hours for ...

I was promised an approximate time of 2 hours for inspection when I would be able to get my car into the shop by 8am. I called at 1:00pm and was told that my car wasn't being checked yet due to unexpected delays.

The service rep. just said, "Thank you for your patience. We will call as soon as I hear something." Even though I was clearly unhappy with their inability to follow through with their promises and clearly was NOT being patient since they hadn't even begun to look at my car.

If I had no job and nothing to do all day it wouldn't be an issue, but the fact that I have a schedule and they still haven't contacted me yet has led me to believe that I won't even get my car back today.

Give me a couple hours to look at it does NOT translate to, bring your car in at 8 am and we won't call you until we feel like it. I wasn't contacted until 3pm, but they promised to have both rear wheel bearings replaced by 5pm and for $650.

They have posted inside that every customer interaction is important to them, and frankly, I don't feel like they give a S***. The least they could do is call to let me know what is going on by the time I was promised.