I can not say or explain how rude the front lady's...

I can not say or explain how rude the front lady's are. I rented room for my daughter and her husband. In which they fly in for him to get results for medical test. And had to be put in hospital. Because of medical results. And Due to Covid 19 my daughter could not be, beside her husband and was sent away and when she returned to the Double Tree motel. She received rudeness at the entrance would not let in her room. Held her hostage for 45 min. All I am saying is don't associate here for business or personal affairs and I no due to covid 19 business operation has declined.