The rooms are nice, staff are friendly, but I aske...

The rooms are nice, staff are friendly, but I asked for flower petals to be put in the room when I arrived - which is a servie offered by the hotel for a price. There was no flower petals. It was supposed to be a surprise for my girlfriend.
I called front desk to ask why, but the man just said "flower petals are not there? Sorry" and he said he'll proceed to deduct flower petals off my bill. That was the end of conversation with no explanation as to why.

The other time I was in this hotel, they gave wrong keycards to wrong guests, so random couple walked in while we were about to shower. What nuisance to both us and them. The management handled well by offering us deduction on parking fees, a bottle of wine, and etc.

If it wasn't for Sujung, the lady at front desk who helped us in the morning, that gave us deductions on parking and mini bar items, and next free upgrade to better room, I would have never considered to return to this establishment.

All of the staff should be trained like her, especially the guy who was on the phone with me at night time.