I am changing my review of Daedalus from 5 stars t...

I am changing my review of Daedalus from 5 stars to 2 stars in light of changes that were made at the company in February 2018. Today, I attempted to place an order online. Found out that my account no longer works. I wasn't able to create a new account because old information -- an e-mail address I no longer use, a physical address and phone number I haven't used in 10 years -- popped up and there was no way to get rid of them. I attempted to sign out, but there was no way to sign out without closing the browser and losing the 14 books I had in my basket. I tried to use the "Live Chat" feature and found out that Daedalus has outsourced to India. The customer service rep didn't know how to sign out of the account. I tried to call Daedalus by phone. The phone rang at least 10 times before anyone answered. The person who answered had a limited grasp of English. I then spoke with a manager, who couldn't help me. I am very disappointed to learn that Daedalus is under new management. I always had been very pleased with their service. My original review, written several years ago when I was delighted with the company, is below:

I have been a Daedalus Books customer for many years. I'm always poring over one of their catalogues, plotting my next purchase. (I mail-order from them. Shipping prices are very reasonable.) Daedalus has introduced me to many wonderful authors over the years, including Philip K. Dick, J. Sheridan Le Fanu, Edmund Crispin, Susanna Clarke, and D.J. Taylor. Their books are a fantastic deal (especially the fine art books). One of the things I love most about Daedalus is that they package the books carefully. I've gotten to the point where I won't buy books from Amazon anymore because every hardcover I order from them arrives with a damaged book jacket -- either it's ripped or crumpled up or the book cover itself is bent. In contrast, Daedalus books are carefully stacked and then wrapped in bubble-wrap and secured inside the box with cardboard and styrofoam. I really appreciate this.