British Embassy Brussels Review

They were extremely kind and helpful and got me back home very quickly.

Not very helpful. You have to drag the answers out of them.

During our recent, short trip to Belgium my wife and I were the victims of a theft. While on a train from Brussels airport, on New Year's Eve, one of our bags was stolen, including our UK passports. We were due to fly back to the UK on 3 January.
On New Year's Day we used the UK.GOV online emergency travel documentation application process. We were notified less than 24 hours later that we could collect our ETDs from the UK Embassy in Brussels, on 2 January.
The embassy staff were courteous, friendly and very helpful.
We were able to make our flights back the UK the following day.
A very big thank you to the staff of the embassy who helped us feel so welcome and who printed our documentation for us.
We owe you our gratitude for such amazing service, and for helping us to recover from the stress and humiliation of having our passports stolen.

I have to say that the Emergency Travel Documents section processed my application within hours letting me get home as planned .... my application went in around 2000hrs and my etd was ready by 0915 the next day.

In addition the staff at the embassy were so friendly .... and even walked me around the roundabout to find a taxi after collecting my document.

Customer service at its best in very stressful episode having had my passport stolen.

Very much a friendly port in a storm. Thank you all of you. Thank you
Martyn