I've been a very happy customer for many years, an...

I've been a very happy customer for many years, and being somewhat of a bibliophile and an avid reader, but having limited means, I love having Daedalus Books at my disposal, with their amazing prices and impressive inventory!
Every one of my (very few) contacts with the Customer Service Department has been pleasant and satisfying, and I find dealing with knowledgeable, LIVE human beings who work within the U.S.A. refreshing!
Most of the books and other items I purchase from DB are gifts. I've never received a damaged package, and orders arrive complete and in the same condition as when they left the warehouse.
I withheld the fifth star and gave DB four stars because, as wonderful as I think they are, they're not perfect. There have been perhaps three times when I've found a book in disappointing condition, having nothing to do with packaging or shipping. One book's pages were badly yellowed around the edges, and I recall another that had severely defective printing on the back cover. Such books are fine for my own use, but are certainly not suitable for gift-giving.
In the DB catalog, customers are informed when hardcover editions are missing a dust cover, or jacket. It seems that other defects, such as the ones I just described, could and should be similarly disclosed.
When I ask a mail-order company for a catalog, I make sure I request, clearly and in writing, that my personal information not be shared in ANY fashion, with ANYone, for ANY reason. However, following my request for a catalog from DB (they were my very FIRST book catalog) I recieved a nearly-overwhelming barrage of catalogs from other companies selling books, music, DVDs, and even calendars! There's no question but that DB traded, sold, or otherwise shared my information against my wishes.
For ignoring my request for privacy, DB probably should lose the fourth star. But I'm prepared to give them the benefit of that "shadow of a doubt" you hear about. They're just too good a company for just three stars!
I'm happy to HEARTILY RECOMMEND Daedalus Books to readers like me or for those who might buy one book, CD, or DVD on a blue moon. In my opinion, they're a deserving company!
ddg