Georgia Real Estate Commission

I have sent paperwork 3 times each time they say it takes 3-5 business days to process...after waiting 3 days...they say wait 5 days, then I call and they said, dont have it...send again! I send again and wait 5 more days, now they said the first page is incorrect and I have to wait another 5 days! This is 3 weeks of ridiculousness! I have called over 7 times...I spoke with the Supervisor, Kim and she will not give me her last name... It's hindering me from making a living! What am I paying for?