Willy Joe Tawie

Review of HIlton London Paddington

The only good thing about this hotel is the locati...

The only good thing about this hotel is the location . Just next to Paddington Station and easy access to whenever you want to go . But the staff who work at the receptionist is not proffessional at all . They dont even appreciate Diamond member . We arrived in the hotel at 2 p.m and the first staff name Maheena said that we get upgrade and ask us to wait for 1 hour at Executive Lounge as the room not ready yet . At 3 p.m we go to the reception desk again and ask the staff if our room is ready or not. The second staff name Mirumma (i dont remember exactly her name , skinny russian girl) said that there was no room for us . She said that they only have standard room ready . No king room available at all. While the first staff Maheena said we get upgrade to deluxe room . This russian girl is lying at all . Even a diamond member , we still have to stay at freaking 3rd floor . Back to the story , after a lot of argue . We ask her to called Maheena and ask about the room that Maheena promise to us . Maheena ask Mirumma "what about the room that I assigned to them" .. she said the room is not available . This russian girl is so rude even to customer . She need to get more training and never lie to customer . Be more proffessional .
For executive lounge , the food and drinks is awesome .