It is a shame that they attempt to endear customer...

It is a shame that they attempt to endear customers with cookies rather good old fashion customer service. Here is my bad experience. In all I made four calls to the hotel and it took all of them to finally extract the necessary information so that I would be picked up by the shuttle. Hint: Double Tree (3203 Quebec St) shuttle does not pick-up on both sides of the airport courtesy areas (most other hotels do, believe me I spent over an hour and 15 minutes between the two sides). West and East are not clearly indicated so telling someone to be on the West side when once one is (nowhere does it indicate that you are on the West or East side, next time tell me the East is Blue and West is Red). I shouldn't have to become an expert through trial and error, that is what good customer service should provide.