Chris Taylor

Review of Eau Claire Ford

I recently purchased a 2015 Ford Escape from here ...

I recently purchased a 2015 Ford Escape from here and if this was a review of the buying staff and process I went through it would be 5 stars. But I then, unfortunately, had to deal with the service department. I added getting remote start installed in the vehicle into the deal and after a couple days I was called to get that done. The first day I took my vehicle in, everything was installed, and after waiting for over 2 hours I was asked for both key fobs to get them programmed. I did not have one on me, not knowing that I would need them. No one ever mentioned beforehand, or even while I was waiting that they would need both so I would have to bring them both back the next day to get that step done. Not a huge deal. I brought my vehicle back in the next day to get the remotes programmed and everything worked fine before I left the dealership. While driving home I went to make a right hand turn and the steering wheel would barely move. I almost hit a post while turning into my driveway. I called them right away when I parked my car and told them what was going on and they sent a technician out to my house to take a look at it. Came to find out that a wire was not properly secured and ended up wrapping around my steering rod. Thankfully this happened as I was getting home and not traveling down the highway where it could have caused a major accident. During the process of getting that resolved at my home something came undone (I am guessing) causing the remote start to no longer work. It was Friday evening before Memorial Day weekend so instead of the tech trying to work on this in my driveway I said I would call back on Tuesday and set up another appointment to get it fixed. When I called to make an appointment they asked if I could drop my car off one night so they can work on it the next morning, which worked great for me as I did not want to take off work for this. I told them that I would need a vehicle so I could make it to work and back the next day before picking my car up. At that time I was told that I would need to pay for a rental vehicle to do that. I do not find it to be appropriate to have to pay for a loaner vehicle considering the fact that my car is now going in for the third time to get this one thing done to it. As of now I am being told that the loaner will be taken care of but the fact I even had to go through that run around, coupled with the dangerous situation I was put in is enough for me. I just want to get this taken care of so I do not need to return and go through something like this again.