Disappointing experience. Only bright spots were ...

Disappointing experience. Only bright spots were the shuttle drivers and breakfast waitress. I'm gold with Marriott and when checking in I got an argument about lounge access -- was told it would be another$30, even though it was supposed to be included in my room rate. I had to find my confirmation in my suitcase and go back down to prove access was included. Was then informed that the lounge is basically closed for the weekend, so soft drinks only. Breakfast was included, which was good. The room itself seemed small, and the ceramic floors transmitted a lot of sound from above. The bathroom had a barn style door which provided no sound privacy. It took several minutes to get hot water. Hope this isn't the future for Marriott...