We booked 4 rooms and stayed from the 25/10 to 31/...

We booked 4 rooms and stayed from the 25/10 to 31/10 and I must say the service is on another level.

Our stay was both for business and pleasure, which is usually difficult to juggle given we were also escorting our superiors. But the staff made the transitions seamless and smooth.

The health protocols were strict which gave us ease of mind staying during this Covid-19 pandemic. The rooms were also newly furnished and renovated which was a bonus.

We were given special rates and discount vouchers to spend in the hotel facilities. So we did

Dinner at Splash was great. Good food. Ideal portions. And buy one get one promo on beer and cocktails all day and night

We also spent a few nights at the Centerstage bar just within the lobby floor of the hotel. The crowd grew towards the weekend but all was managed well, keeping social distancing among guests. And did I mention buy one get one beer and cocktails? And it's family friendly too. So we could take our kids along to see the show. We had a great server handling our table but I forgot his name (maaf bli ).

Breakfast was handled like clockwork. We had to check in at the restaurant counter, we are then assigned tables...all cleaned and disinfected. Food was served with enormous portions!! But I am most impressed with the friendly and hardworking staff!

Ms. Wayan and her friends were awesome!
I saw them work from a slow weekday morning to a super busy weekend and they never failed to deliver with a smile

During the day and evenings, my kids were ALWAYS in the pool. They loved the massive sandbottom pool and the playground. They were there so long I think they evolved into a fish

My wife and I loved the gym. Practically brand new machines and clean as a whistle. The gym attendant sprayed every machine after each use. Made us feel comfortable being there.

We were also (always) greeted by the super friendly Mr.George and his team everytime we pass the help desk. He makes you feel like you are at home with your own family and friends. I also felt like we've met before, a very familiar voice and gesture. Maybe in Hardrock Times Square or Baltimore Chesapeak Bay? It's a small world!

And last but definitely not least, thank you so much Ms.Ratna Dewi for handling our annoying requests. Thanks for your patience and kind gestures

We will definitely be back!