This shop is predatory at best. My wife called and...

This shop is predatory at best. My wife called and received a quote to replace the front brakes for $175. I then received a phone call from your office first confirming the time and that we would be waiting and to try to sell me a new car. The day of the appointment my pregnant wife with her 3 children waited for 2 hours before the service desk updated the estimate for $479 before tax to replace the front brakes.

Explain to me how you forcing a woman with her 3 children to wait for 2 hours to then receive a new quote that was 274% higher than original. Note, there was no additional service added to the quote, it was still the replacement of the front rotors/pads just as what the original quote was supposed to be. When questioned about the wait, my wife was told they were shorthanded that morning... hmmm... I wonder if she could have been notified before the 9am appointment? Possibly, except that would imply that you actually cared about your customers. Instead, no, you don't even update the customer even when she is there, waiting, and force her to ask why the delay. Then, after waiting to make sure she gets stressed out enough, you then come with a HUGE price increase, to get the poor woman to agree to it just to get out of your torture shop. Thankfully, I have a wife with the kind of head on her shoulders to know when there is a predator around her and when to leave. She called me and said "I'm not willing to give my money to a place that clearly is trying to take advantage of me." We took our business elsewhere and got the front breaks replaced for less than the original quote.

Green Ford has an awful reputation in town, and this experience is just another example of the way that you prey on this community.