Barbara P

Review of ServiceMaster Management Servi...

I have extensive water damage in my home caused by...

I have extensive water damage in my home caused by a plumber hitting the water line. As a result, I was advised - in need of an independent restoration professional to comprehensively assess my damages to be presented to the companies responsible. I searched online and luckily found the Restoration Company by Simons. Their reviews were very impressive so it was a no-brainer for me to request their services. Sam, the managing director came out with his experience and appropriate tools to thoroughly assess my damage that week. He too was very impressive his professionalism, his knowledge, his extensive experience and (kindly) his sensitivity to the effect of the water damages emotionally on me. Following his assessment he took a good amount of time to walk me through his findings, to share some of his experiences relative to my situation to allay some of my concerns, he shared his commitment to his clients through his demeanor, how he listened, how he spoke and explained his approaches, how he calmed me down all of this a gift to his clients. (Something many of us need when dealing with like situations.)
He essentially shared his approach in dealing with challenges through how he kept the lines of communication with client and insurance companies, etc. alive and active and as a result expertly and equitably got the work done properly and thoroughly. His priorities always include what is best for his client - thoroughly resolving the issues and making sure no issues follow/recur later. (My concern was mold and he spoke knowledgeably, assuredly and strongly concerning this.)
I had already hired a contractor (I worked well with before) assigned to do the water damage restoration work. But now in hindsight I would have chosen - requested the services of Restoration by Simons to take care of the damages and all would have probably been resolved by now. Sam gave me what I needed (his assessment and advice) to proceed as soon as possible a position I had not been ready to do because of my many concerns. What Sam and Restoration by Simon gave me during his assessment was invaluable.
I thank Restoration by Simons -Sam specifically for the service provided - beyond my expectations. I highly recommend this company and its staff to my family, friends anyone I know needing the types of services provided by this company!