Daniel Zavala

Review of Cerritos Nissan

Great help from Brian in service extremely profess...

Great help from Brian in service extremely professional got my wife in a rental had issues with the length of the rental initially but he got us squared away. Knows what s he s talking about and is straight forward. He s the go to guy.

Just going to update my rate because it turns out I was just BS d just so me and my wife can leave. Peter the Manager is a liar and just a horrible businessman. I work for a rental car company and we have dealers pay us directly all the time just so their customers can have a good customer service experience. This is not the case with Peter and Nissan Cerritos, Peter had told me and my wife to call customer affairs give them our Vin number and everything so they can extend the rental for us because it was clear that we would need it for longer than the 7 comp days. It was not our fault Nissans car had a bad transmission and needed to be replaced 4 years later, so why should we pay for a rental on their mistake ? I m an supper unsatisfied and will never purchase a vehicle here again. The worst part is Customer affairs called us back and told us THE DEALER IS RESPONSIBLE FOR RENTALS. When they told my wife that I felt like I was being taken advantage of. I don t blame Nissan for wanted to keep the mileage low on the 2019 Altima they gave us to use but at the end of the day from my view of the business world, customer service brings continued business and a sacrifice of another week or so of a comp rental that way my customer doesn t have to pay out of pocket for a issue that isn t there fault will go a long way on my book. Good luck to Peter I still appreciate Brian s help but I am disappointed and do not recommend Nissan Cerritos