Ron Reagan

Review of NICK & SAM STEAK HOUSE

I want to start this review off by stating that th...

I want to start this review off by stating that the wait service was the highlight of the evening. The wait staff was exceptional. Very attentive and responsive. Again, the highlight of the night. The rest of the dining experience was a total disaster.

This was a business dinner and based on a late work schedule I had a reservation for 9pm. We arrived 15 mins prior tot he reservation and to our surprise, instead of what we expected, we found the atmosphere of the restaurant to be more of a nightclub than a restaurant. We checked in and were told to go to the bar area and a hostess would come find us when our table was ready. The bar was more than packed to capacity. The music in the bar was playing at a volume that made it absolutely impossible to carry on a conversation without screaming. I m absolutely amazed the fire marshal would safely allow the number of people packed in the bar area.

Our 9 o clock reservation came and went. We checked with the hostess every 15 to 20 minutes afterwards and were told that our table was getting near to being available. This went on until 10:45pm . The frustration level was very high and I have to say we were not the only ones feeling the frustration and pain. We encountered multiple patrons who too had waited over an hour past their reservation time. I can only imagine the stress your hostesses we re feeling because they were getting abused by patrons who were sick and tired of the treatment they were enduring. If you can t mange your reservations better, be more respectful to your patrons and don t offer the time slots. Simple enough.

We we were finally seated at 10:45, again the service was great but the meal was less stellar for a wait of that length. The appetizers was average at best, the steaks had no seasoning and little taste at all. We were very disappointed to pay the money we paid for this type of meal. I rated this establishment two stars just because the wait staff was excellent.

Two suggestions. If you want to be a night club, be a night club. If you want to be a high in restaurant, focus on that and be the best you can be. Otherwise, turn the music down, separate the bar from the restaurant, and don t offer reservation times you can t adhere to.