Courtney Euell

Review of DoubleTree Hotel Aurora

My husband and I were looking to get away and have...

My husband and I were looking to get away and have a peaceful night. When we checked in the front desk, the lady was nice. We got to our room around 11 pm so we were very tired. In the middle of the night our AC became weak and barley blew cold air. In the morning it became unbearable due to the sun now shining in our window.
I notified the front desk and the lady told me that since I didn t call in the middle of the night she could not do anything about it. After I did not get anywhere with the hotel staff I decided to take a shower so We could leave the hot hotel room. Getting in the shower I notice a clump of hair on the shower wall. I immediately called back down to the front desk and requested the manager comes to see the hair and see that my ac was not working correctly.
She came with maintenance man and after checking the AC he said that the AC works better in other rooms and to request certain rooms with better working ac. Which That was outrageous to me, I expect the ac works in every room.
The manager did not offer to have someone clean our bathroom I had to ask. While waiting for it to be cleaned we went down to the hot tub and the bubbles did not work. Again we reached out to the front desk and spoke with maintenance man. He told us that there are not bubbles in the hot tub.
We have stayed here many times before, we have never had an experience like this. Horrible service all the way around.