Ivan Ayvar

Review of Grubbs Nissan

bought a pathfinder from another dealer that is no...

bought a pathfinder from another dealer that is not a not a Nissan dealer and bought the extended warranty..truck got brought here from the other dealer because I was having problems with the vehicle so my service advisor from the other dealer and Nissan called me that it was the transmission and it was almost 5,000 and it was cover by the warranty I bought so it got replaced and just had to pay my deductible..got the truck back and I hear a tax,tac!tac!tac! noise from the engine bay almost like I m driving a diesel truck, but you can only hear it from the inside..was told it was the injectors by someone when I picked it up ..took it back the next day because it was really loud and concerning, I told them the noise was not there before..was told it was the fuel dampers and they have to be replaced to resolve the issue ..my service advisor from the other dealer,wife and my self never heard of the noise before it got taken to Nissan but their argument is that what they worked on has nothing to do with the issue I m having..the noise was not there when they received the truck..If it was there I could ve just told them look into the issue about the noise and take care of the 2 issues and only pay one deductible and not 2 like I may have to now..the noise was not there and now it it s when I picked up the vehicle simple as that..parts dpt is as bad and it almost feel like they get mad because your looking for a part..other dealer and service advisor where I bought the truck are trying their best to resolved the problem but not Grubbs Nissan..my wife s truck so she went with me because of the issue and All I got from them was that they re right and We re wrong that s pretty much what Jeff told me..batteries terminal where broken,intake was loose so I had to tell them to fix it,grease on the inside door trim and floor..first and probably last time come here