Rodolfo Rios

Review of Cerritos Nissan

I been going to this dealership for past 4 years a...

I been going to this dealership for past 4 years and I always enjoyed it. I've had 2 flat tires and I felt I could have gone to a cheaper place where they would charge me half or one-third the price to replace tire but I didn't because I enjoy excellent customer service and service they do on car. This time was different, was going to replace a tire and know how the process work and Tony was trying to rip me off, trying to get me to spend an unnecessary extra hundred dollars for some other bs thing. He was trying to get me on a credit plan to pay for bill when I clearly said I want to pay it off in full and when found out i was paying monthly payments, I said i wasn't ok with that and he said it was too late to change payment options. It wasn't until I ask to speak to manager that he said he will call and cancel payment options. I always love Nissan customer service for past 4 years since I bought my car there, but Tony ruined past 4 years of EXCELLENT customer service with trying to make a few extra hundred dollars off me. I had just gone a few months ago to do maintenance and spend 2k on car and then tony was calling me to spend money alot of money on little pointless stuff, I totally get its there job to try to sell me on stuff like that, but it was beyond obviously it was trying to get me to spend money on every single little thing possible so he can get commish or meet some bonus or whatever.