Service experience March 2019: Scheduled an appt o...

Service experience March 2019: Scheduled an appt on March 1 for transmission oil flush and filter change, charged $260. When I got home, checked the transmission oil pan, it wasn't removed (no seal change, no witness marks on the bolts), therefore it wasn't possible to have filter change. Took it back to shop, they confirmed they forgot to change filter. So then I decided to pull the transmission oil dip stick, and found the oil was very dirty, meaning now I have confirmation that the oil was never flushed either. Took it back to the shop March 9, they agreed to change filter, and redo the flush that never happened, at no extra charge. First I'm really upset they charged me for providing 0 service, and if I hadn't checked, they would have got away with it. Second, I'm upset about wasting another 2.5 hours at the dealership for a 2nd time. The 3rd, after the 2nd service, my underbody sheild wasn't reattached in 1 of 4 spots, and now that fastener is missing. Very poor experience.

Sales Experience in Aug 2018 was disappointing after sale. When seeking follow support, the team seemed more interested in their survey versus helping resolve the issues.

Edit: working with Ashley, she helped resolved some of the issues. She's really good.