K
Ken Review of DoubleTree Hotel Aurora
Room was nice. Hot Tub / Jacuzzi was broke and Poo...
Room was nice. Hot Tub / Jacuzzi was broke and Pool was cold. When letting the front desk know that, I was treated as if I was making accusations and personal attacks toward the staff. The attitude was beyond condescending..... more like I was an employee questioning the authority of the manager. Was then given Free Breakfast coupons that were worth $30..... if I would have paid for that breakfast it would have been adding insult to injury. Extremely disappointed... spent money to go be treated like a middle school kid being sent to the office for talking back to the teacher.
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