If there was any way of giving them a negative sta...

If there was any way of giving them a negative star rating I would. Their customer service is worse than horrible. I have worked customer service including call centers and the main goal is to resolve issues first and foremost and secondly in a timely manner. I have 7 accounts!!!!! they want to give me the same time frame as a residential customer. I pay over $15K a month and cant talk to me over 5 minutes on the phone. ARE YOU SERIOUS!!!! I never call but when I need their assistance they wont give it. The cust svc. rep actually started giving me attitude because I wouldnt let him hang up. I only wish there was any other option other than Miami Dade Water and Sewer. I would even pay more just to be given the chance to leave.