LadyB

Review of DoubleTree Hotel Aurora

Absolutely disappointing! The housekeeping was the...

Absolutely disappointing! The housekeeping was the worse I have ever experienced. They would turn on the AC, leave the curtains closed and half of the time forget to throw away the trash. I also had to call to have them change my sheets because I was there for 5 days and they were just poorly making the bed. I was there for two weeks! It was not a good experience at all. With customer service it was terrible upon check-in. I had issues at the airport with the company card with the rental so I called to verify that it was good to go. The front desk agent put me on hold and assured me it was taken care of. When I arrived, it wasn t. Thankfully, there was an experienced front desk agent that knew how to easily resolve the situation by limiting the nights and then give me time to fix it. Had she not been there I would have not had a room that night. At check out I changed my card for incidentals at 2am and then waited for the shuttle. The shuttle was unable to drop off at my airline, the driver said there was only one stop. Then I get a phone call stating that my room was occupied so housekeeping couldn t clean it, it was past noon?! I stated that I checked out at 2 that morning. And lastly, I checked my card and saw an additional charge I didn t authorize. When I called I was told that was an authorization and that it would drop off. Why would you put an authorization when I am checking out? I am literally paying for my incidentals. It made no sense. She wouldn t let me finish speaking and spoke over me. Very rude. I requested to speak with a manager and with a condescending tone told me that they would just say the same thing and put me on hold. The call dropped. I have never experienced such a bad hotel stay and I am Honors member and stayed two weeks. No microwave or refrigerator. I asked for one and I had to call 3 times and got one they dragged out of a storage. This is ridiculous. I will never recommend any government personnel to stay here ! If it s a day trip maybe but an extended stay?! Take your business elsewhere!