Jamie Butler

Review of Hilton Hotel Fort Worth

We were attending a concert in Fort Worth over the...

We were attending a concert in Fort Worth over the weekend & this was the only hotel available in close proximity. So The location of this hotel is good. However this is NOT a 4 star hotel as advertised. This hotel is old & in rough shape ! Needs updating & maintenance! The escalators didn t work , the lobby restrooms on the first & second floor were locked & unable to be used by hotel guests, the elevators were scary & rickety, the room was hot , the a/c unit was very loud , no towels , cleaning staff didn t want to provide us with 2 towels , hotel room was not ready when we arrived , we were asked to wait in the lobby for an hour & 1/2. Hotel staff was sub par on customer service. The valet took our luggage & didn t give us a ticket & then couldn t remember us or our bags, luckily after a lengthy search our bags were found. I would not book at this hotel again. I m skeptical of any 4 star reviewers of this hotel at this point.