Had issue with past due homeowners dues. Went to ...

Had issue with past due homeowners dues. Went to their office to discuss issue. Surprisingly not very helpful. All they did was read me the numbers on the statement - well I could see that - didn't need it read to me. I explained why a payment was late - not interested in hearing about it. They only record a payment is late, therefore you're charged late fees, even if there is a legitimate why it was late, or if it was due to no fault of your own. No compassion here, unfortunately you're just a number.