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This is how a hotel should be.

This is how a hotel should be.
The whole place was clean and modern and well kept, I agree with some reviews that a few bits are dated but it does not spoil your stay.
We had a regency club room and this is well worth the extra, the club lounge was amazing and we commented that we could easily spend all day in there gazing out over the canal and city.
Sandra who worked in the lounge saw us at breakfast each time in there and was a shining star on our stay and a true credit to the hotel- could not do enough for us , we got engaged and she surprised us with a bottle of bubbly in our room and chocolates- she chatted to us and even showed us the suites on the level above which we hope to book next year. Johnathon Mellor also worth a shout for sorting a check in issue out quickly and professionally- our new favourite hotel in Birmingham- well done Hyatt

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