Shivana Maharaj

Review of Hilton Mauritius Resort & Spa

Excellent facilities and location but the service ...

Excellent facilities and location but the service is very sloppy. Be prepared to wait a long time for service if at all - we ordered a burger on our first day and a club sandwich: I got the burger after 30 mins or so - and over an hour later, the burger finally came! No one will proactively come to you to take your order - you need to keep on calling the waiters or getting up to get the menus and drinks for yourself - and then they may come!

There is no follow up here - unprofessional to say the least. You ask for one thing and have to keep on reminding them else it just will not happen. The night before we left we got an envelope with a note and the bill to review and they forgot to put the bill in the envelope!

Very sloppy service for a Hilton generally and one at this price!