E Glines

Review of Miami-Dade County WASD

I have tried for four days to reach a live person ...

I have tried for four days to reach a live person at WASA Customer Service- The "Automated Customer Service" phone system has repeatedly left me with nobody to answer and I've been asked to leave a message and my call will be returned- In four days, not one return call! I finally actually got somebody that answered the "New Business" line and when I told him I wanted to set up a new account for a construction project, he said, hold on I'll transfer you to a supervisor and hung up! After at least 15 calls and multiple messages, I have had no response. To say that WASA's Customer Service is poor, is to elevate it- This is the most frustrating, inefficient, obtuse operation I've ever had the displeasure to almost talk to! I'm still waiting for a return call! I was given the number of the New Business Supervisor, and have called and left messages every day for four days, with no response- If anybody in the public sector ran a business like this, they'd be out of business!

Is anybody looking at these reviews and the overall rating for Customer Service of 1.4 stars for all that have responded- That's just a smidge above "Hated It" and speaks volumes about our government's efficiency and the management of these vital services!

My overall rating: PATHETIC! Somebody up the food chain needs to sharpen the ax and cut some of the fat and dysfunction or possibly it is those up the food chain that need to be cut!?