Caleb Getz

Review of Los Angeles Marriott Burbank A...

Pretty disappointed in the whole experience. First...

Pretty disappointed in the whole experience. First off for whatever reason there card reader wouldn t read ANY of our cards- even though we have had 0 issues elsewhere and the cards were all different banks. After paying cash we got to our room. Coming from Canada we did not have cell phone service. To gain access to their wifi you have to sign up for their membership which is all good but to access the wifi you need to get a code from your email after signing up- then call front desk with the code to get the wifi pass. How can we get into our emails without wifi? The whole process seemed ridiculous for a 4-star hotel. We got to our room and it was outdated and dusty. After a while we noticed the room was super warm and the AC was not working. We called front desk and it took a solid 20 mins before anyone was sent up. After another 20 mins they let us know that they couldn t fix it. The men trying to fix it were very pleasant but at that point we were late for our dinner. The front desk switched our room to a room a floor lower. We had to pack all our stuff up and for the inconvenience we got 2 Starbucks drink vouchers... I honestly thought they would try to put us into a better room after such an inconvenience. Super disappointed and would avoid staying here if you can. They clearly do not care about customer experience. Even after expressing to the front counter our disappointment with the busted room and being late for our dinner reservations they had little to say. Stay somewhere else to have a relaxing time.