Paul S

Review of TROPICAL FORD, INC

My F350 Ford truck was towed in because it would n...

My F350 Ford truck was towed in because it would not start. Juan from the service department called me and said it was the low pressure fuel pump and it would cost $1300 to repair. I said I guess I have no choice lets do this. At the end of the week he called me and said there's more to it. You need to repair the high-pressure fuel pump and some other stuff that I did not understand what he was talking about. Of course I was mad because I would not of agreed to the first $1300. At first he gave me the $1,300 quote and said that would fix it. Then when he called me back he said it would be another $19,000......... YES $19,000 not $1,900 . I said that was crazy, you told me it only needed $1300 and it would be fixed now its $19,000? He said yes that needed to be done to figure out the rest. Of course I'm mad because they misdiagnosed it and now I'm mad because after Juan spoke to the service adviser or whatever that guys position is. He told me the part was put in and they are not going to take it out. I am responsible for the $1300 even if it did not fix the problem. It's not the $1300 because a new truck will cost more. Its the misdiagnosis I don't want to pay for. Not even going to consider a trade or purchase of a new truck here.