J Hsu

Review of Bill Dube Ford Toyota Scion

I would give 0 stars if possible. The WORST car bu...

I would give 0 stars if possible. The WORST car buying experience I have ever had. I went in to buy a 2016 Tacoma truck. We negotiated an agreed price on paper for a specially ordered configuration. I go to the dealership with full cash payment in hand only to have the price switched on me. Their excuse was that the SALES MANAGER who finalized my deal, Donna - someone who said they had 30+ years experience with the dealership, made a mistake on pricing. Therefore, the customer had to eat the cost for their mistake. Ann, another sales manager, was less than courteous, and basically told us to take it or leave it. Keep in mind, I had waited a month for this truck's delivery, and they had this same amount of time to realize their mistake, contact me, and to work something out.

BUYER BEWARE when going to Bill Dube Ford Toyota. They do NOT honor written contracts even when they are given out by management - it is basically what ever the finance department wants to charge that very moment to meet their numbers. I will be filing a formal complaint with Toyota Corporate offices. This really looks bad for the Toyota brand if they condone these type of practices when selling cars.

Debbie Dube - if you can make this right, I'll reconsider this review and my discussion with Corporate because I believe in second chances and good business relationships.