Review of Hilton Mauritius Resort & Spa

3 years ago

DISAPPOINTING:

DISAPPOINTING:
The Hilton is definitely a disappointing experience for a so called 5 -star hotel. Again let's put things in perspective, a 5 star hotel shall have high expectations and I am writing this review with the perspective of comparison after spending time in 4 different hotels over 3 weeks, namely, Long Beach, The Sands, Sugar Beach and Hilton and here are the reasons why it was better elsewhere. Why put your money at the Hilton when you can have much better service next door on the same coast.

** Having to wait 30 mins to get your room when you come to a 5 star hotel after allowed check in time is ridiculous especially when accompanied by childern.
** The hair dryer in the room was not working, there was no hot water during one morning and the bed sheets were not pristine. Not that i really need a perfectly ironed bed sheet but again when you get to a 5 star you expect standards. Others can do it , why can't hilton.
** Hilton has a little patio outside each room but guess what they have no light if you want to spend a wonderful everning sharing a coffee with your friends or family outsidein the perfect mauritian temperature.
** The Spa was not working, they got us waiting for 30 mins to tell us sorry , the Hamman and Spa ameities are broken, we can't do anything for you.
** The beach is definitely not cleaned thoroughly, the amenities like beach chairs are worn out and there are cigarette butts everywhere.
** There are definitely not little special perks that other hotels would offer. The SANDS for example will give its guests a little glass of local flavored rum early evening or while at the pool they bring you a flavored cup of cool beerry or orange water. The customer attention isn't there.
** You would expect a 5 star hotel to have that customer connection and at least ask your customer wheter their stay was good upon check out. That didn't even happen. Put aside that we just sucked it up and never complained or were far from being obnoxious customers.
** The buffet though fairly good is highly over priced for externals if you want to have a guest over. 50 Euros for a buffet, that's beyond reason.

** Bottom line is the HILTON MANAGEMENT AND STAFF does not display a "CAN DO" attitude but mostly a "CAN'T DO" approach. They do not find an alternative to please customers besides a "SORRY, come back later".

I'd rate the hotel 2 or 3 over 5 and from the four hotels I stayed in
LONG BEACH ( a real 5 star) and THE SANDS (exceptional CUSTOMER SERVICE on all fronts and better rooms) rank first.
Sugar beach and then HILTON last.

Why choose HILTON when you have Sugar beach next to it and the SANDS half a mile further down.